Memorise your PIN, never write it down or share it with anyone, not even with your family member or a Bank official.Your PIN is your personal key to secure banking and it is crucial to keep it confidential.It could be an attempt to compromise your card.
Don’t use ATMs where the card slot, keypad or screen has been tampered with.Do not insert your card if the screen layout is not familiar to you and looks like the machine has been tampered with.Never force your card into the slot as it might have been tampered with.Do not ask anyone to assist you at the ATM, not even the security personnel guarding the ATM or a bank official.
Know what your ATM looks like so that you are able to identify any foreign objects attached to it.Should you have been disturbed whilst transacting, immediately change your PIN or stop the card, to protect yourself from any unauthorised transactions occurring on your account.Cancel the transaction immediately and report the incident using your Bank’s Stop Card Toll-free number that is displayed on all ATMs, as well as on the back of your bank card. If you are disturbed or interfered with, whilst transacting at the ATM, your card may be skimmed, by being removed and replaced back into the ATM without your knowledge.Also, take note that fraudsters are often well-dressed, well-spoken and respectable looking individuals. Do not use the ATM if there are loiterers or suspicious people in the vicinity. Toll-free numbers are displayed on all ATMs. Report any concerns regarding the ATM to the Bank.